
Reading
David Gardiner's excellent piece on car-free holidaying
last month, together with the trials and tribulations
of taking bikes on trains, I found myself even more
interested because I was about to try and book a bike
onto a train for the first time.
My
task was simple, book a one-way journey, leaving just
before midday on a Sunday, from Aberdeen to Edinburgh
(I was to have ridden the opposite way the day before).
And I was to try and do it with Scotrail, a company
which has recently won all sorts of awards from Sustrans
for being really rather good.
The
first attempt was thwarted by a very basic problem
- you cannot book bike spaces online. Hundreds of
people can be reserved onto seats (each with 14 different
fare options) but four bike spaces would appear too
much for the system to cope with.
A
phone number quickly obtained and it was time for
attempt number two. This was more promising; the price
on the phone was the same as online, and there were
plenty of seats available. The end of the line then
said they'd check for a bike space. At this point
the plans fell apart again. It turns out that this
was GNER train, and while Scotrail could book me onto
one of their seats, they couldn't do the same for
a bike space.
I
was supplied with a number to call GNER instead, and
15 minutes later third time lucky had been proven
correct.
It
all left me wondering at really how far we have to
go before the situation is anything approaching truly
integrated. Forget for a moment the plethora of train
fares available in this country for the self-same
seats, with only four spaces up for grabs on trains,
and limited ways in which to book them, irritation
levels are quick to rise. This was especially so when
an automated voice on the phone told me that if I
booked online I could take advantage of an online
discount.
Not
if I want to take a bike I can't 